Return Eligibility

To qualify for a return, your item must meet the eligibility requirements below. Items that do not meet these conditions may not be accepted.

• The return request must be started within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, labels, accessories, and packaging should be included when applicable.
• The item must not be damaged, altered, stained, or show signs of wear caused after delivery.
• Proof of purchase or order information may be required to review your request.

Non-Returnable Items

Some items cannot be returned unless they arrive damaged, defective, or incorrect. Non-returnable items may include:

• Items marked as final sale or non-returnable at the time of purchase.
• Used, worn, washed, altered, or damaged items.
• Items missing original tags, labels, accessories, or packaging when required.
• Personalized, customized, or special-order items, if offered.
• Items returned without prior customer service approval.

How to Start a Return

Customers must contact customer service before sending any return. Please do not send items back without receiving return instructions first.

1. Email our customer service team at [email protected].
2. Include your order number, full name, email address used at checkout, item name, and reason for return.
3. Wait for our team to review your request and provide the correct return instructions and return details.
4. Pack the approved item securely with all required tags, packaging, and accessories.
5. Send the return only after you have received approval and instructions from customer service.

Return Shipping Cost

Reebok offers 30 Days Free Returns for eligible items. To receive return instructions and return details, please contact our customer service team at [email protected] before sending anything back.

Returns that are sent without approval or sent to the wrong location may be delayed, refused, or not accepted.

Refund Process

Once your return is received, the item will be inspected to confirm that it meets the return eligibility requirements. If the return is approved after inspection, your refund will be processed within 3–15 days.

Refunds are issued to the original payment method when possible. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

If you need a different size, color, or style, please contact us at [email protected] before sending your item back. Our team will review your request and provide the available exchange options or return instructions.

Exchange availability may depend on current inventory and item eligibility.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected].

• Include your order number and a clear description of the issue.
• Attach photos of the item, packaging, and any visible damage or incorrect details.
• Do not send the item back until customer service provides instructions.

Final Sale Rules

Items marked as final sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect. If you believe your final sale item has an issue, please contact customer service for review before taking any further action.

Contact Us

For return questions, exchange requests, or help with an order, please contact Reebok customer service at [email protected].

Please include your order number and return reason so we can provide the correct return instructions and return details.